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Support Consultant

  • Hybrid
    • Cyberjaya, Selangor, Malaysia
  • MYR 4,500 - MYR 8,000 per month
  • WoodWing Malaysia

Enjoy hybrid work, 14% EPF, home office support, free parking, medical coverage, PandaPro, Coursera access, and continuous learning at WoodWing.

Job description

Purpose of the function: 

The Support Consultant plays a crucial role in assisting business partners with the installation, configuration, and management of WoodWing applications. As a key member of the Customer Success team, you will be responsible for ensuring the satisfaction of our business partners and customers in utilizing WoodWing products and services. 

Job Description: 

  • Responding to technical queries from partners and customers with accuracy and efficiency. 

  • Analyzing and resolving issues escalated by partners and customers. 

  • Effectively handle tickets in a timely manner. 

  • Timely reporting of tickets that may escalate to the Manager or L3 Support. 

  • Maintaining regular contact with business partners and customers to address their needs. 

  • Collaborates with other staff to research and resolve problems. 

  • Creating and managing test and support environments. 

  • Staying updated on WoodWing products through internal training and self-study. 

  • Actively contributing to the Knowledge Base by sharing knowledge and information. 

  • Performs other related duties as assigned. 

Job requirements

  • Bachelor's degree in Computer Science or related field. 

  • At least three years of experience in customer support is highly preferred. 

  • Broad technical knowledge in the ICT field, including: 

    • MS Windows, Linux, MacOS (management and configuration),  

    • Configuring and using relational databases (Oracle, MySQL, MS SQL),  

    • Web application technologies (PHP, XML). 

  • Excellent verbal and written communication skills. 

  • Excellent interpersonal and customer service skills. 

  • Strong analytical and problem-solving skills. 

 

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